What Is Organizational Trust (And How To Build It)?

What Is Organizational Trust (And How To Build It)?

What Is Organizational Trust (And How To Build It)?

For More Expert Insights

Anu Dsouza

Anu Dsouza

Director, Bricoleur Consulting


Effective leadership begins with a proactive approach to building organizational trust. While many organizations have solid values guiding their goals, at the heart of a successful culture lies a critical component – Trust! Organizational trust is an invaluable form of capital that every skilled leader should possess in today’s era. However, fostering trust in the workplace remains a challenge for many. In this article, we will explore organizational trust, its importance, and research-backed strategies to build and nurture it within your enterprise.

What is Organizational Trust?

Organizational trust serves as the non-negotiable foundation of any workspace. It can be defined as the level of confidence that the entire workforce feels toward the management, often earned through integrity-based commitments. This concept encompasses several crucial components at the corporate level:

Organizational trust cannot be purchased; instead, it must be earned. Cultivating a culture of honesty and inclusiveness requires authentic action at all levels, from hiring the right leaders to fostering contributions from every individual professional.

Why Building Organizational Trust is Important? Building organizational trust is the cornerstone of work relationships and a key component of the effective performance of a brand. According to research from the Harvard Business Review1, employees in top trustworthy organizations reported significant benefits compared to those in low-trustworthy companies:

74% less stress:

Employees in high-trust environments experience reduced stress, contributing to a healthier and more productive workforce.

50% improved productivity

Trust has a direct correlation with enhanced employee performance, leading to increased productivity.

13% reduced sick leaves

Trust fosters better employee well-being and attendance, resulting in reduced sick leave rates.

76% enhanced engagement

High levels of trust lead to greater employee engagement, commitment, and motivation.

106% excess energy at work

Trust cultivates a positive work environment, leading to an impressive surge in employee energy levels.

In contrast, employees in low-trust environments often face workplace politics and uncomfortable atmospheres, resulting in disengagement and diminished productivity.

Building Trust

A Two-Way Process: Trust involves reciprocal expectations of loyalty, respect, honesty, support, and care between people. It is a dynamic two-way process, requiring effort from both the organization and its employees. Management must trust employees to make the right decisions, while employees must trust that the management will act in their best interests.

Research-Backed Strategies for Building Organizational Trust

1. Build a Communication-Based Culture

Open and honest communication is pivotal in fostering organizational trust. Creating a defined feedback system allows effective interaction between management and employees, promoting transparency and emotional trust2.

2. Delegate through Empowerment

Micromanagement stifles employee autonomy and can lead to burnout and strained relationships. Empower employees by allowing them to make meaningful choices and address their concerns through leadership stay interviews3.

3. Align Core Values with Employee Roles

Ensuring that every employee understands how their role contributes to the organization's core values fosters motivation, engagement, and satisfaction in the workplace4.

4. Embrace Diversity and Inclusion

A workplace that celebrates diversity nurtures unique ideas, experiences, views, and expressions. Respecting employees from diverse backgrounds strengthens connections and trust5.

5. Prioritize Employee Growth

Demonstrating a commitment to employee growth and development fosters trust and loyalty. Understanding individual goals and offering engaging learning opportunities supports employee development6.


Making Trust Your Mission In conclusion, organizational trust is the bedrock of effective work environments, characterized by transparency among individuals, managers, and leaders. Building a culture of trust requires a focus on caring for one another beyond mere tactics. It demands significant time and effort, but the rewards are well worth it. By making trust the mission of your organization, you gain the trust of your employees, driving success in today’s competitive business landscape.



  1. Harvard Business Review – Link to Study
  2. Society for Human Resource Management – Link to Article
  3. Deloitte Insights – Link to Report
  4. Gallup – Link to Article
  5. Forbes – Link to Article
  6. Harvard Business Review – Lin

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